Refund & Returns Policy

Right of withdrawal (EU/EEA consumers) As a consumer resident in the European Union or EEA, you benefit from a statutory right of withdrawal under EU consumer law: 14 days from the day you (or a third party you designate) receive the goods to withdraw from your purchase without giving a reason.

How to withdraw Notify us before the deadline by an unambiguous statement — email to naduva.shop@outlook.com — or by using the model form below. We will confirm receipt.

Returning the goods If you exercise your right of withdrawal, contact us at naduva.shop@outlook.com and we will provide return instructions. Where a return is required, the goods must be sent within 14 days of notifying us, and the direct cost of return is borne by you (the customer). In many cases, particularly for lower-value items, we may offer a refund without requiring you to return the goods — we will confirm this when you contact us.

Refund We refund all payments received, including standard delivery costs, within 14 days of being informed of your withdrawal, using the same payment method. Where a return has been requested, we may withhold the refund until we receive the goods back or you provide proof of return.

Exceptions This right does not apply to certain goods listed in Art. L221-28 of the Code de la consommation (e.g. sealed hygiene items unsealed after delivery, customised goods).

Faulty or non-conforming items Separate from the withdrawal right, the legal guarantees set out in our Terms of Service (§9) apply for 2 years for EU/EEA consumers. Contact naduva.shop@outlook.com with your order number and photos.

Model withdrawal form

To Henry Oware, naduva.shop@outlook.com: I hereby notify you of my withdrawal from the contract of sale for the following goods: __________ Ordered on / received on: __________ Name: __________ Address: __________ Date: __________ (Signature if sent on paper)